@smokescreen
Hello. First of all, thank you for continuing to play and support Angry Birds Transformers. I’ll address each of your questions as best I can:
1 – The support team work very hard to make sure they at least respond to every ticket submitted. Obviously this means having to prioritise, as some tickets are more serious or urgent than others. However, of the eight tickets you have submitted in the last three months (some of which refer to one or more issues raised in other tickets you have submitted), only two have gone without a response so far. I’ll explain why:
On February 18th, you submitted a screenshot demonstrating that you had finished one of the Chinese New Year challenges in first place, but had only received 500 tokens. This was a very worrying thing to see, as we were not aware of any issues that could cause this to happen, and none of our event data was reporting it. As such, our dev team spent quite some time trying to reproduce the issue, to no avail.
However, in a previous ticket on February 16th you submitted this screenshot when complaining about the lack of up-to-date leaderboard information causing you to finish 2nd rather than 1st. After comparing these two screenshots, it’s very difficult for the customer service team to justify continuing to prioritise the tickets you submit, as we risk spending further development time trying to identify issues that might not exist.
2 – I can’t see a ticket referring specifically to this issue, but I’ll always do my best to respond to queries about individual issues if you provide a ticket number.
3 – These check boxes are designed only to be used to address specific problems. My colleague @arceemega usually makes a point of directing players to the relevant option. If you have not been pointed in the direction of these options, I strongly recommend you don’t use them.
It’s worth noting that while we did our best to tuck these options away, we are aware that players can happen upon them anyway, and we intend to add some information in-game to sum up what I’ve just explained.
4 – Thank you for reporting this issue. I’m not aware of a limit on the number of Facebook friends that can appear in your leaderboard (while it’s possible, I would imagine it would be in the hundreds rather than as low as 30). I will look into the issue however, and if I find there is something specific limiting the number I’ll let you know.
5 – Thank you for pointing this out, I agree that a mission reward larger than the max capacity doesn’t make a great deal of sense. I’ll pass this on and I’m sure it will be addressed.
6 – I appreciate that there have been a number of issues resulting in lost resources for some players. In the cases where we can verify what has been lost, we do our best to reimburse those players where possible. However, it’s not always straightforward for us to supply the correct amounts to the right people (coins, for example, aren’t something we have the capacity to just hand out), so we have to address these situations case-by-case, leading to the prioritising I mentioned in response to point 1.
