@aliaspbj

I have replied in the thread raising the issue here:

The issue was caused by a DNS outage preventing the Angry Birds Transformers app from contacting our game servers, which we are currently investigating. The data update which was pushed out on Wednesday only contained changes for the special offer that began that day and is entirely…[Read more]

Hello,

I’m sorry it’s taken some time to update you on this issue – it began not long after most people had finished for the week, which was still fairly early in the day for the US timezones.

The issue was caused by a DNS outage preventing the Angry Birds Transformers app from contacting our game servers, which we are currently investigating.…[Read more]

@angrlee @millforce2k

The Acid Storm event won’t require an app update – we are moving towards delivering more frequent and varied event content, and as such we won’t be updating the app ahead of each new event.

I’m afraid we’ve not yet identified the cause of the accessories issue. As soon as I have any more information I’ll pass it on to you.

@angrlee

Thanks for your feedback regarding Bumblebee, I’ll pass it on to the dev team. As for the accessories issue, I’m afraid we’ve not yet managed to pin it down. As soon as we’ve identified it I will pass on any information I have.

@optimuspig

I’m afraid we weren’t able to deal with the issue during the current event. The content of the event was pre-set to be procedurally generated (much like the map nodes), but in future we will be tailoring the content to the challenges.

@millforce2k

Thank you very much for your efforts in preparing the video comparison. We’ll take a…[Read more]

@pampeans

We have identified the missing hearts issue as a bug relating to accessory benefits, but we’ve not been able to reproduce the other issues you mention (faster overheating and more damage taken). Could you give more specific character/level information? Thanks for continuing to feed back to us.

@wrw01

Hello. I’d like to clarify the response you received from the support team about this: There is no risk that any coins you earn will be lost, as the maximum coins that can be stored is a lot more than 9 digits. The fix that was referred to is to ensure the interface correctly displays the coin count.

I’m sorry it took so long to get back…[Read more]

@dmsral

Have you force-closed the app and restarted it?

Also (I have to ask) make sure you’re connected to the internet!

Update 1.15.3.3 has now been rolled out to iOS and Android. This update should ensure all users have squad bonuses active throughout the Angry Birds Movie event as intended. Thanks again for your patience, and good luck with the rest of the competitions!

Hello! Thanks to everyone who has reported the missing squad bonus issue. We have identified the cause of this issue and aim to roll out a fix for it tomorrow morning.

I’m sorry for any inconvenience caused, and thank you for your patience.

@sukerman13

Hello! I’ll do my best to answer your questions here:

1 – I can’t really make any promises on the map/clouds just yet. What I can say is that with all the focus being on the event content in recent months, we are now taking a good look at the ‘main’ game with a view to making improvements that will keep it relevant for long-term…[Read more]

Hi @wrw01. It’s been a very busy past few weeks, but I’ll do my best to catch up responding to some of the posts here.

As you’ve no doubt seen by now, we will be offering players additional opportunities to unlock characters that were available in past events. We are also exploring ways to make these events more rewarding for those players who…[Read more]

@wrw01

As far as we’re aware, it’s not possible to accumulate score in the way you’ve described without it being added to the leaderboard.

Just to clarify, when you refer to ‘watching the leaderboards’, I presume you’re regularly refreshing them by some means? I know there is often still some confusion about the content of the leaderboard not…[Read more]

@smokescreen

Hello. First of all, thank you for continuing to play and support Angry Birds Transformers. I’ll address each of your questions as best I can:

1 – The support team work very hard to make sure they at least respond to every ticket submitted. Obviously this means having to prioritise, as some tickets are more serious or urgent than…[Read more]

@millforce2k @cow23

Thank you both for reporting this issue, and for the link to your video – I can’t stress enough how immensely helpful it is to have a video demonstrating the issue when we make efforts to reproduce it and try to track down the cause.

I have provided all your information to the team, and will let you know if we need any more…[Read more]

@droversdog @soundwave

Thanks to both of you and everyone on this thread that has provided feedback. We are constantly looking for ways in which the challenge events might be improved, both in terms of adding gameplay value and offering rewards to earn, and we are grateful for your contributions in helping us strike a balance between challenging and fun.

Hello all,

Thanks for reporting this issue. Just to let you know, we have identified the cause and expect to be able to fix it within the next few days.

Hi @soloaz,

I’ll make some enquiries with the team about this behaviour, but I’m afraid without more information it’s going to be quite difficult for us to try to reproduce the issue. It sounds like what you described was slightly different to what @pampeans experienced today – to clarify, could you open the event window at all, or did nothing…[Read more]

@pampeans

No. I can confirm unreservedly that every leaderboard entry you see relates to a real player, showing the name they entered and the score they’ve accumulated.

I’ve gone into some detail in another post here about how we’d like to improve leaderboards in future, hopefully leading to a clearer competition experience and making changes in…[Read more]