[Rovio_Hank]

Hello flingers!

As many of you know we are consistently trying update our cheat detection algorithm to make the lives of our fans better. We are currently addressing the Mighty Eagle’s Bootcamp Leaderboards by removing players who won’t play by the rules. However, yesterday a few players have been banned that should not have. We have fixed the issue now and we apologize to any sincere players that had this problem.

Sorry and Good luck!
/Hank

[Rovio_Hank]

Hello Flingers!

The new update will put you all to the test in Mighty Eagle’s Bootcamp! We’re all excited to see how you all will fare in this challenge! Best of luck to you!

As some of you might have noticed, there’s an issue with incorrect information shown in the leaderboard profiles. Not all card multipliers are not accounted for, hence showing a lower Flock Power than expected. We’re working on fixing this, but it might take a few days due to external processes. We hope to solve this as soon as possible!

Luckily it doesn’t affect any performance in the Bootcamp, so go show us what you’ve got!

The Arena Winning Streak rewards also changed back to Black Pearls, this was an unintended change. This can be fixed by us and should work as expected within an hour.

Happy flinging,
Hank

[Rovio_Hank]

Hey!

After investigating this even further it seems to be a problem that has to do with the Google Play Services and it affects all games on Android phones. Google is working on fixing it, but we simply have to wait.

@yue-zhang

Are you saying your entire player progress disappeared because the game crashed? It sounds like something that shouldn’t be able to happen. You can contact me on private here on the forum and I’ll try to look into the issue personally.

Thank you for your understanding
/Hank

[Rovio_Hank]

Hey @ryan-kochie !

This is not intended behavior and we’re looking into the matter.

Thank you!
/Hank

[Rovio_Hank]

Thank you @choochen !

We’ve managed to track the problem to one of our Ad Providers and those Video Ads should be disabled for now. Please report back if it works better or not. We’re very grateful that you report issues like this to us!

Have a nice weekend!
/Hank

[Rovio_Hank]

Hello @capsternn !

I understand that it felt very unfair if we accidentally flagged honest players and I’m sincerely sorry about that, but we’re still talking about a very small portion of our player base so the cases are just a hand full. I’ve overlooked the banning process closely myself and it’s quite easy, using our tools, to see that a player actually cheated (more than just a little) in one way or the other. Even in the latest batch of flagged players, the vast majority is likely to be cheaters and will again be caught once we make sure there are no speculation regarding their innocence.

Have a nice weekend!
/Hank

[Rovio_Hank]

Hey @yue-zhang !

It was only the latest batch that had the new parameters that might have caused the inaccurate flagging. Previous bans have all been even more extreme in their inappropriate actions.

Have fun!
/Hank

[Rovio_Hank]

Hello @Captsternn!

I’ve replied to your post in the other thread.

Take care
/Hank

[Rovio_Hank]

Hello @captsternn and @jon3800 !

This was truly bad news to wake up to and we made sure to instantly go through our process of flagging players as quickly as we could. Doing so, we found that in the latest ban wave we added parameters that potentially caused cases where players could get incorrectly flagged. I know that you are both long time players and that you could be some of the unfortunate ones to be affected by this. We have removed the ban for the latest batch to make sure the process can’t cause any more edge cases where players get incorrectly flagged. In the end I really hope this is a mistake on our part and that none of you have more than suspicious activity on your accounts as I look to players like yourselves for inspiration on how to improve the game.

I am truly sorry you had to experience this and we at Rovio value you as our most important players. Unless you already got compensated for this accident, you can contact me here in a private message.

Take care
/Hank

[Rovio_Hank]

Hey @choochen!

It sounds like one of our ad providers is having issues with some of their content. It makes it harder for us to know exactly why the game crashes. For us to be able to contact them with information I’d like to know as much about the problem as possible.

Did you see what ad it was before crashing?
What country are you in?
Are you on Android or iOS?

We’d greatly appreciate getting this kind of information anytime any of you experience ad problems like this. Hopefully we can resolve it quickly!

Take care
/Hank

[Rovio_Hank]

Hello @ryan-kochie!

The frames got removed a few updates ago along with the starter packs connected to them. We do have plans to add ways of getting new frames in the future however, so stay tuned!

Take care
/Hank

[Rovio_Hank]

Hello @ryan-kochie!

I’m glad you like it, we’ve heard our players’ complaints regarding cheating and I hope that this will lead to a more balanced and fun gaming experience!

Regarding the banning, we are working on a case-by-case basis and I can’t tell you whether your friends are affected or not. I strongly suggest that you do not tamper with any system settings to be sure you keep the integrity of your data, otherwise you might be flagged by our cheat detection system.

Be nice, play fair!
/Hank

[Rovio_Hank]

If you cheat in Angry Birds 2 you will be permanently banned from playing any part of the game. We have clear records of all player activity and we will take action immediately. We strive to keep the game as fair as possible to give you the best player experience. Play nice and enjoy Clans!

Take care
/Hank

[Rovio_Hank]

@shiggy

Good job Shiggy, you are currently in the world’s strongest Angry Birds 2 clan! I hope you’re enjoying it, keep it up!

For the players that still don’t have access; I can confirm that we are doing a slow rollout to make sure all our systems work as expected. If everything goes as planned you’ll all have access to Clans within just a couple of days. So far so good!

Take care
/Hank

[Rovio_Hank]

Hey @jrhotrod !

I’m sorry for the inconvenience. You can find our Customer Support page here: https://support.rovio.com/hc/en-us/requests/new

I hope they will be able to assist you as soon as possible!

Take care
/Hank

[Rovio_Hank]

Hey @jo-ha !

At the very beginning of August if everything goes as planned. It’s going to be BIG, stay tuned on our social media channels for more info!

Take care!
/Hank

[Rovio_Hank]

And this leads me to my question: is the drop chance for better rewards higher in those chests that you buy than in chests that you win?

I will try to document it.

To make your life easier I’ll answer you right away; no there’s not a difference in drop chance, they have equal rewards.

Take care!
/Hank

[Rovio_Hank]

Thank you all!

I’m forwarding everything I see. We’ve already fixed a bunch of issues for the next update, but it’s hard to know exactly which fix is connected to what crash. Let’s hope it solves most of them!

We know that some crashes are related to devices with 512mb/1gb memory and we need to optimize more in that area, although improvements have already been made.

We’re doing the best we can to make the game as stable and enjoyable as we can. Stay tuned for the next update!

Happy flinging!
/Hank

[Rovio_Hank]

Hello @funperson !

I’m really sorry to hear something went wrong for you! If you add me as a friend on this forum, we can talk in private and I can see if I can help. I don’t have the same tools as our customer support do, but if there’s a will there’s a way!

Take care!
/Hank

[Rovio_Hank]

Hello @wheelhouse !

We have recently discovered that some of our old ways of storing data (scores, spell inventory) have been sub-optimal and it’s going to be much improved in the next update. This will mainly improve the experience for players who amassed a lot of spells or reached very far in the World Map.

While that is a big win for a lot of you guys, it should not make the game crash and we’re still investigating those issues best we can. If anyone of you starts seeing a pattern in when the game crashes or slows down, please tell me and I’ll forward it to our programmers.

Have a nice day!
/Hank

[Rovio_Hank]

Hey Flingers!

Thank you so much for sharing crash information, I’m forwarding everything and hopefully it can be fixed for the future!

Regarding the Facebook bug I must sadly say that while we have found the problem for it, it’s not as easy for us as to push a button and the fixed version would be uploaded to the App Store/Play Store. There’s a lot of reasons why, but in short we would have to revert our project to an earlier date to add the fix and everything changed since then to our backend (server logic) will also have to change, which will cause a ton of problems for the new engine updates and current work. The submission to Apple and Google alone takes several days for approval. The main reason is however that we are working on a huge new, super exciting feature for the next update and we’ve got a tight schedule to get things done. If it would have been a less stressful time we would for sure have taken the time to fix it, because we know that you want the friends function to work again and we’re very sorry for this happening.

It will be fixed for the next update and you will have new, REALLY cool things to enjoy then as well!

Take care
/Hank

[Rovio_Hank]

Hello @captsternn !

I’m sorry to hear the game is crashing for you and other players. Before every update we do extensive testing of new features and content, but some bugs can be missed because there are so many different configuration the game is played on; Android/iOS, Device Model, Device Software, Timezone, Facebook etc. This is something you see in the comments as well, a lot of people aren’t experiencing any problems at all. We don’t ship updates with known issues, but some issues goes through our tests.

The best way of handling this is to give us as much information as possible when you encounter these issues. I always forward messages to our programmers, but they can’t do much with the information unless there’s some data/info connected to it.

So whenever something goes wrong, try to tell us:

When does it crash/bug?
What was the last action you did?
Does it always happen?

Device Model; i.e Samsung Galaxy s6, iPhone 4s etc.
Operating System Version; i.e iOS 10.1

…and if it’s specific to a part of the game it could also be interesting to know i.e Country, Facebook connected? etc.

Once again I’m really sorry this happens to some of you, I hope things will improve in the future.

/Hank

[Rovio_Hank]

Hello Flingers!

We are aware of a problem with Facebook friends for users who are using an iOS device. We are currently investigating solutions to this problem. I am sorry for the inconvenience; I’ll post updates as soon as I know more.

Best regards
/Hank

[Rovio_Hank]

Hey @flightwingman!

What device are you playing from? Both brand and model would be helpful.

Good luck!
/Hank

[Rovio_Hank]

Hello Kronar!

I’ve asked around and I have a few suggestions to what you can do, let’s hope it works!

The App Store might not update correctly. What version of AB2 does it say you’re opening (from the App Store)?
If it’s not showing the correct, new, version (2.14 I think) then try force quitting the App Store and open it again. Do the same to AB2 to be sure.

It might be that if there’s a delay in the App Store, it can be solved over time.

Best of luck!
/Hank