cosmicdebris Active 3 years, 10 months ago

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  • cosmicdebris
    @cosmicdebris

    Anyone else experiencing issue with the dock on your IOS device after exiting Epic?

    cosmicdebris
    @cosmicdebris

    @metztli013

    Hopefully they take care of you too

    cosmicdebris
    @cosmicdebris

    Do not give up when you reply back be nice and give as much information as you can and hopefully you will get the same results.


    Hello again,

    and thank you for writing back to us.

    We are very sorry for our previous message and the whole situation. After your last message, we checked again, and you were absolutely right. Regrettably, it was our unforgivable mistake, when we accused you of cheating. We will try to resolve this situation as soon as possible, in the meantime, we kindly ask you for the current screenshot of your arena leaderboard and we donated 100 lucky coins as a compensation for the whole debacle.

    We are looking forward to hearing from you.

    Best regards,

    Stefan
    Rovio Support Team

    cosmicdebris
    @cosmicdebris

    @metztli013 We need as many people as we can find that this has happened to to present as evidence to Rovio.

    cosmicdebris
    @cosmicdebris

    @kennymcc Apparently so … I play on IOS and as far as I know I have never heard of any cheats to embelish your arena scores on an ipad. Not that I would ever want to.

    I completed two objectives at the same time and got the video to double my points too. After that I got labeled a cheater.

    cosmicdebris
    @cosmicdebris

    I completed two arena objectives at the same time and also got the watch the video to double my points at the same time. After that I got labeled a cheater.

    I am not a cheater but still got this from ROVIO support. Something needs to be done here.

    Hello there,

    and thank you for contacting us.

    Unfortunately, after closely investigating your profile, we have concluded that anti-cheating tool was correct in your case and indeed you are a cheater. That is why your profile won’t be removed from cheater leaderboards. Your arena scores clearly indicate that you are not playing fairly.

    Best regards,

    Stefan
    Rovio Support Team

    cosmicdebris
    @cosmicdebris

    Unbelievable …

    Hello there,

    and thank you for contacting us.

    Unfortunately, after closely investigating your profile, we have concluded that anti-cheating tool was correct in your case and indeed you are a cheater. That is why your profile won’t be removed from cheater leaderboards. Your arena scores clearly indicate that you are not playing fairly.

    Best regards,

    Stefan
    Rovio Support Team

    cosmicdebris
    @cosmicdebris

    This is ridiculous …
    I was told by support “If you are still on the cheaters leader-boards you will be moved automatically at the beginning of the next PvP Arena week.”

    Well guess what I am still marked as a cheater. :(

    cosmicdebris
    @cosmicdebris

    Official support??? Where???

    I got 100 LCs but i guess i have to wear the cheater label until this week’s arena ends.

    cosmicdebris
    @cosmicdebris

    No mention of any compensation at all. I replied back asking for some let’s see what happens.

    Hello there,

    thank you for contacting us and we are sorry to hear that you’ve encountered some problems in Angry Birds Epic.

    It seems that you were placed on a cheater leader-board. The cheater detection system that was added in 1.5.2 is having some teething pains as there have been also some other honest players who have been unintentionally placed on cheater boards. However, the game team has now removed you from the cheater leader-board. If you are still on the cheaters leader-boards you will be moved automatically at the beginning of the next PvP Arena week.

    We apologize for any inconvenience and hope that you will still enjoy our game!

    Best regards,

    Paweł
    Rovio Support Team

    cosmicdebris
    @cosmicdebris

    @kennymcc Yeah I am still playing and in first place too. If they fix this before the end of the week the other first place guy will not be too happy.

    cosmicdebris
    @cosmicdebris

    So I report on this past SATURDAY I got marked as a cheater by mistake. And below is the response I get today. Now I got to wait, what? 3 more days for another response? Why would support not check my account to see if this is still an issue and just fix it?
    —————————–
    Paweł Today at 7:12 AM

    Hello there,

    Thanks for contacting us and sorry to hear you’ve had some trouble with Angry Birds Epic.

    There was an issue where honest players were put into the cheater leader-boards. We have moved those users. If you are still in the cheaters leader-boards please get back to us and we will look further into your case.

    We apologize for any inconvenience and hope you are otherwise enjoying Angry Birds Epic.

    Best regards,

    Paweł
    Rovio Support Team

    cosmicdebris
    @cosmicdebris

    I am Still labled a cheater … How long has ROVIO been taking to answer support tickets?

    cosmicdebris
    @cosmicdebris

    @suzyq Thank you for the support

    @DD I did submit a support ticket yesterday.

    Weird thing here is I collected first place prizes in wood league and moved up to stone league even with the cheater label. Necromancer event I got nothing.

    cosmicdebris
    @cosmicdebris

    New week and I am still labled a cheater. How long do I have to wait for ROVIO to fix this?

    cosmicdebris
    @cosmicdebris

    i got marked a cheater in the necromancer event too?

    cosmicdebris
    @cosmicdebris

    This is ridiculous … They need to fix the Cheat detection … I just got marked as a cheater again. 10 minutes before new objectives I finished yesterdays objectives and moved to first place. Then I finish the 1000 and 3000 point objective at the same time 10 minutes after the objectives start. I also got the double my points option. After that I go to check the leader board I went from first place to last and got marked a Cheater.

    cosmicdebris
    @cosmicdebris

    @datguygamer Only lasted a few minutes not sure what happened

    cosmicdebris
    @cosmicdebris

    Why is Arena locked?

    cosmicdebris
    @cosmicdebris

    ROVIO needs to address this ASAP

    cosmicdebris
    @cosmicdebris

    I got labeled a cheater too. This is ridiculous. Rovio needs to fix this ASAP

    cosmicdebris
    @cosmicdebris

    @suzyq Congrats I came in first too. About time Rovio got something right and made all the work to get first place worth it.

    cosmicdebris
    @cosmicdebris

    I am in platinum this week and CBNH (backwards N) got zeroed yesterday.

    cosmicdebris
    @cosmicdebris

    I got MOA still cheating on my leaderboard this week

    cosmicdebris
    @cosmicdebris

    Dammit Moa is back in my league this week. I do not understand why Rovio did nothing about him even though I sent them proof he is cheating.

Viewing 25 replies - 1 through 25 (of 77 total)