gradientturtle7 Active 7 years, 8 months ago
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gradientturtle7 started the topic Angry Birds Transformers Update 1.9 in the forum Angry Birds Transformers Forum 8 years, 5 months ago
Hello all,
First of all I’d like to apologise for the crash issue encountered by most players on Saturday 12th December, and to extend my thanks to so many of you for providing us with information to help us address it. This community is always very helpful when we need to learn more about the scale or specifics of an issue with the game, so…[Read more]
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gradientturtle7 replied to the topic Unsupported Devices in the forum Angry Birds Transformers Forum 8 years, 5 months ago
Hello @tiderfish,
As far as I’m aware we haven’t flagged your specific device as being unsupported (though the Note 1 generally has given us problems), so I’m not sure why the Play Store won’t let you download the updates. Are you on a particularly old version of Android, perhaps?
I will investigate the matter and let you know what I learn.
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gradientturtle7 replied to the topic ABT update for Christmas 2015 in the forum Angry Birds Transformers Forum 8 years, 5 months ago
The fix has now been pushed to Android (1.9.26.3). As before, please let us know if you have this version and still encounter any issues!
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gradientturtle7 replied to the topic ABT update for Christmas 2015 in the forum Angry Birds Transformers Forum 8 years, 5 months ago
Thank you all for your feedback. We have just pushed a fix live for iOS, which you should get the next time you restart the app. If you get this fix (1.9.23.5) and still encounter the issue, please let us know.
We will be pushing the same fix live on Android shortly.
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gradientturtle7 replied to the topic ABT update for Christmas 2015 in the forum Angry Birds Transformers Forum 8 years, 5 months ago
@20qmindreader @vrinda-rajkumar
If you reconnect after playing offline for a while, your local save should be preferred (as it has more progress) and should overwrite your cloud save.
To be absolutely sure, however, if you are 100% confident that you want your cloud save overwritten by your local save when you reconnect, you can uncheck the…[Read more]
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gradientturtle7 replied to the topic ABT update for Christmas 2015 in the forum Angry Birds Transformers Forum 8 years, 5 months ago
Thanks to everyone that has reported the crash that began occurring today. I just wanted to let you all know we are investigating it and I will keep you posted with any progress.
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gradientturtle7 replied to the topic "Updating Progress" Explained and work around! in the forum Angry Birds Transformers Forum 8 years, 5 months ago
Hello all,
Thanks to @eugene-alex for this comprehensive write-up. We’ve made some progress in addressing the causes of the issue, so I thought I would explain some of the detail of how Angry Birds Transformers compares local (device) saves to cloud saves.
It’s true that your player rank is checked as one of the most important factors when…[Read more]
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gradientturtle7 replied to the topic Powerful Optimus Prime by Angry Birds 2 in the forum Angry Birds Transformers Forum 8 years, 6 months ago
Hello. Hopefully the confusion is cleared up by now, but the reported issue related to the Halloween content being missing, rather than the player’s competition progress being reset. This may occur if a player updates the app to 1.8.10 and opens it without a connection, but can be resolved by restarting the app with a connection available.
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gradientturtle7 replied to the topic Powerful Optimus Prime by Angry Birds 2 in the forum Angry Birds Transformers Forum 8 years, 6 months ago
Hello. There was no update associated with the Angry Birds 2 promotional events, rather this content was delivered remotely. However, the hotfix that addresses the buddy select issue has gone live on iOS in the last few hours. I’m sorry for the additional time taken up by the iOS submission process, but everyone who experienced the…[Read more]
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gradientturtle7 replied to the topic v1.8.9.0 for iOS – it's out, and it's bugged in the forum Angry Birds Transformers Forum 8 years, 6 months ago
Regarding the issue causing things to go missing when intercepting, we have resolved this internally and will include the fix in our next full app update – I’m afraid it wasn’t quite in time for the hotfix that should be on the stores very soon.
Please let me know if there are any other outstanding issues not mentioned in this thread.
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gradientturtle7 replied to the topic v1.8.9.0 for iOS – it's out, and it's bugged in the forum Angry Birds Transformers Forum 8 years, 6 months ago
Regarding the issue causing things to go missing when intercepting, we have resolved this internally and will include the fix in our next app update.
Please let me know if there are any other outstanding issues not mentioned in this thread.
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gradientturtle7 replied to the topic v1.8.9.0 for iOS – it's out, and it's bugged in the forum Angry Birds Transformers Forum 8 years, 6 months ago
The issue associated with the ‘updating your progress’ message loading an unwanted cloud save has many different causes, which vary from one player’s save to another. While we have tried to fix as many of these as possible with update 1.8.9, it’s become clear that a number of users are still experiencing the issue. Please be assured…[Read more]
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gradientturtle7 replied to the topic v1.8.9.0 for iOS – it's out, and it's bugged in the forum Angry Birds Transformers Forum 8 years, 6 months ago
Hello. Thank you to all the people that have reported this issue to us. We have submitted a hotfix to iOS to address it and we are now waiting for it to reach the app store. While I can’t give you an exact timescale for this, I can at least say it’s a matter of days, rather than weeks.
I apologise to those players currently…[Read more]
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gradientturtle7 replied to the topic 1.8.9.0 Halloween Update in the forum Angry Birds Transformers Forum 8 years, 6 months ago
We do our best to make sure players on all platforms have access to our updates as soon as possible. However, the time it takes for an update to be approved for the iOS App Store is considerably longer than on other platforms. Since we submit to all platforms as soon as an update is ready, the iOS version update will usually…[Read more]
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gradientturtle7 replied to the topic 1.8.9.0 Halloween Update in the forum Angry Birds Transformers Forum 8 years, 6 months ago
Thank you for your feedback and your continued support! It’s always helpful when we release new updates to be able to get the reaction of the game community.
Be assured that we are aware of the demand for additional content and objectives, particularly among those players that have achieved a very high player rank. While I can’t provide…[Read more]
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gradientturtle7 replied to the topic Angry Birds Transformers Update 1.7 in the forum Angry Birds Transformers Forum 8 years, 7 months ago
Thanks for continuing to provide information on this issue. There are a number of circumstances that can lead to the issue recurring, and we are addressing them as we find them. The most frequent one was addressed in 1.7, and we are currently tackling a few more in 1.8, which shouldn’t be too far away.
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gradientturtle7 replied to the topic What's new in 1.7.9.4? in the forum Angry Birds Transformers Forum 8 years, 7 months ago
Hello. Yesterday’s data update contained:
– A correction for the rarity of Lockdown’s Squawktalk accessory
– A limited-time special offer added to the gem shopI’m afraid we’re usually unable to fix bugs like the one that has been associated with intercepting nodes using data updates, and will fix as many of them as possible with updates to the…[Read more]
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gradientturtle7 replied to the topic Excessive data usage and the latest update? in the forum Angry Birds Transformers Forum 8 years, 7 months ago
Hi @omp180, thanks for playing! Typically, a data (“soft”) update for the game will total less than 2mb, and they aren’t issued more often than once per week or so. I suspect that the majority of your data usage will be from videos.
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gradientturtle7 replied to the topic Angry Birds Transformers Update 1.7 in the forum Angry Birds Transformers Forum 8 years, 7 months ago
Nnngh! Aw man that’s not what I want to hear. Sorry.
Rest assured the team will look into it :( -
gradientturtle7 replied to the topic Angry Birds Transformers Update 1.7 in the forum Angry Birds Transformers Forum 8 years, 7 months ago
Hi all
The download asset failure was a result of Rovio’s servers having an outage for a couple of hours. Unfortunately that coincided with the update going live through Apple. The 1.7 build was submitted several days ago so it is purely a coincidence but a very unfortunate one. Once the servers were back up and running we believe everything…[Read more] - Load More