gradientturtle7 Active 7 years, 7 months ago
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gradientturtle7 replied to the topic Challenge in C Minor Contest in the forum Angry Birds Transformers Forum 8 years, 3 months ago
The Token Exchange will remain available for three days after the end of the event. So you will have until Wednesday 3rd Feb 0:00 GMT (Tuesday 2nd Feb 19:00 EST) to spend your tokens.
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gradientturtle7 replied to the topic Challenge in C Minor Contest in the forum Angry Birds Transformers Forum 8 years, 3 months ago
There was a growing trend during the holiday event of players deliberately joining a challenge leaderboard as late as possible in an attempt to end up in first place with minimal effort. This has a number of undesirable consequences – it leads to higher strain on our servers as many new leaderboards are created at once, it exacerbates…[Read more]
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gradientturtle7 replied to the topic Challenge in C Minor Contest in the forum Angry Birds Transformers Forum 8 years, 3 months ago
The challenge event ends at 19:00 EST Saturday 30th. So as you say, seven days in total.
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gradientturtle7 replied to the topic Challenge in C Minor Contest in the forum Angry Birds Transformers Forum 8 years, 3 months ago
The Challenge in C Minor event will end at 0:00 GMT on Sunday 31st January (Saturday will be the last day). I will endeavour to ensure the event timings are included in future event announcements on the newsfeed.
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gradientturtle7 replied to the topic Ballon Competition – Leaderboard refresh question in the forum Angry Birds Transformers Forum 8 years, 3 months ago
This has been a tricky one for us – obviously we would like everyone to see a clear picture of the standings at any given time. However, a very high number of requests to our servers not only gets expensive quite quickly, but can cause instability leading to failed requests or even corruption of event data.
The current setup works like…[Read more]
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gradientturtle7 replied to the topic All Transformers are now WEAK! V 1.10.5.4 in the forum Angry Birds Transformers Forum 8 years, 3 months ago
This was certainly not intentional, and we are looking into the cause of this issue at the moment.
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gradientturtle7 replied to the topic All Transformers are now WEAK! V 1.10.5.4 in the forum Angry Birds Transformers Forum 8 years, 3 months ago
Thank you for your continued feedback. Please be assured that we are working to balance the Transformers and enemies as best we can, and are aware that a number of issues need addressing.
To provide some context, the way that health and damage is handled has undergone a big overhaul in this release in order to pave the way for the…[Read more]
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gradientturtle7 replied to the topic Missing Holiday Token Support Requests in the forum Angry Birds Transformers Forum 8 years, 4 months ago
I’m afraid I’ve not been able to contact the support team regarding your ticket. I am disappointed that it wasn’t actioned though, given that you supplied all the necessary information with plenty of time to spare.
At this point I can only apologise, and reiterate that we will ensure similar issues are fixed in future events. Thank…[Read more]
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gradientturtle7 replied to the topic Missing Holiday Token Support Requests in the forum Angry Birds Transformers Forum 8 years, 4 months ago
There may have been some confusion with the Support Team on this – the main point here is that the leaderboards for the holiday challenges did not update on a live basis, they only represent a snapshot of how things stood the last time you completed an event or launched the app. As such, I’m afraid the number of tokens you were…[Read more]
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gradientturtle7 replied to the topic Missing Holiday Token Support Requests in the forum Angry Birds Transformers Forum 8 years, 4 months ago
It looks like your ticket has been picked up now, though the team have asked you for a bit more information – get that over to them and you should get a quick response.
If you let me know your support request ticket number, I’ll see if there’s anything I can do.
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gradientturtle7 replied to the topic ABT update for Christmas 2015 in the forum Angry Birds Transformers Forum 8 years, 4 months ago
Thank you both and everyone else for reporting the missing objectives in today’s challenge event. I can assure you that this was absolutely not intentional. I have located the cause of the issue, but I’m afraid I’m not in a position to address it as the necessary members of the development team aren’t available to push a game…[Read more]
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gradientturtle7 replied to the topic Holiday Challenge Shockwave Substitution Bug in the forum Angry Birds Transformers Forum 8 years, 4 months ago
Great catch. Thanks very much for bringing this to our attention, we’ll make sure it’s addressed in future events.
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gradientturtle7 started the topic Missing Holiday Token Support Requests in the forum Angry Birds Transformers Forum 8 years, 4 months ago
Hello all,
Thanks again for your patience while we figured out a way to handle the missing tokens resulting from the update issue. Rovio’s customer service team are now prepared to handle requests to restore tokens that should have been awarded as leaderboard prizes. Requests can be submitted…[Read more]
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gradientturtle7 replied to the topic Angry Birds Transformers Update 1.9 in the forum Angry Birds Transformers Forum 8 years, 4 months ago
Just to let you all know, we pushed a data update live today (1.9.26.5) which should help us to address the missing tokens issue experienced by several players. As soon as I have the details, I’ll let you know what steps to take to get your missing tokens restored. Thank you all for your patience.
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gradientturtle7 replied to the topic Angry Birds Transformers Update 1.9 in the forum Angry Birds Transformers Forum 8 years, 4 months ago
I’m sorry I haven’t replied until now – I have taken a look into this, and I’m honestly not sure what the issue might be. Amazon definitely got update 1.9.26 (as per the ‘latest update’ description here), and I can see that players on Amazon devices are taking part in the event, so I don’t really know what to suggest. Can you confirm…[Read more]
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gradientturtle7 replied to the topic Angry Birds Transformers Update 1.9 in the forum Angry Birds Transformers Forum 8 years, 4 months ago
I can take a look into this for you – could you please provide your Angry Birds Transformers username so that I can confirm your leaderboard position?
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gradientturtle7 replied to the topic Angry Birds Transformers Update 1.9 in the forum Angry Birds Transformers Forum 8 years, 4 months ago
The event has been pushed back, rather than shortened. It will run until the end of December 26th. The token exchange will remain open for 5 days after the event ends.
Also, please note: We don’t intend for these tokens to be used elsewhere once the event is over, so feel free to spend them all at that point!
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gradientturtle7 replied to the topic Angry Birds Transformers Update 1.9 in the forum Angry Birds Transformers Forum 8 years, 4 months ago
To those who have encountered the issue resulting in lost tokens, I apologise once again. I appreciate that without stumbling upon my post here there was no way to know how to avoid it.
We are currently looking into how best to handle the tokens that have been lost this way, and I will let you know as soon as we have a solution. Rest assured this…[Read more]
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gradientturtle7 replied to the topic Angry Birds Transformers Update 1.9 in the forum Angry Birds Transformers Forum 8 years, 4 months ago
Thanks for your support. We’re working on a solution to help us better communicate through the app itself, to ensure this sort of important information reaches as many players as possible. I will of course continue to keep my eye on the posts here to see if there’s anything I can help with.
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gradientturtle7 replied to the topic Unsupported Devices in the forum Angry Birds Transformers Forum 8 years, 4 months ago
I’ve taken a look into this – while we have access to a Note 1 device here (which we do not support due to performance concerns), we don’t have access to the SGH-i717 specifically. We blacklisted all Note 1 devices as a result of our testing.
Our lead programmer has compared the specs of the SGH-i717 to the Note 1 model we have tested…[Read more]
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