AB2 issues on Windows 10

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  • Hi everyone,

    I want to share my bad experience and to ask if anyone else has it and if there is a fix for it.

    I’ve been playing AB2 mostly on Windows 10 devices (x64, 1909) – desktop pcs and laptops. Three devices in total and two different accounts. Same things happens. The more I play, the performance decreases, I am talking really bad, birds barely moving, sound is terrible with an echo. When I play on my phone no such thing occurs.

    Specs are enough for MMORPG to run on ultra settings, so no issues there.

    Tried these things, with no or little success:

    1. Reset game – performance improves, but as soon as I link my account via Facebook, it decreases. Starting new game the performance is semi-bad, but as I play one or two levels it becomes terrible.

    2. Reset game and MS store via wsreset – no change

    3. Updated everything via MS store. No change.

    4. If I reset game and play a little bit with new account, performance is good, but as soon as I link account it gets bad again.


    It has gotten so bad, that sometimes the game crashes without exception, only trace left is an application error in event viewer. I’ve already reported to Rovio the error and that sometimes advertisements make the game unresponsive, but the worst of these is the performance issue, makes the game unplayable.

    I hope someone can share more info or provide workaround.


Viewing 9 replies - 1 through 9 (of 9 total)
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  • No one

    A couple of possible fixes suggested by my clan mates – they reckon it’s a video card setting.  The further you get into the game, the more complicated the levels – hence the early levels not being  affected when you restart.

    If you play using a 4g monitor then change it to a less intense setting.

    If it’s a lap top, don’t play full screen,

    You Gotta be Joshing me

    Strange, I’ve been playing using a 4th gen i5 and a GT 1030 and I’ve had no issues running the game aside from some occasional stutter.


    I feel the issue is their windows servers most of the time, constant connection issues and such.


    I’ve suffered the exact same problems as the OP over a similar timescale and play solely on an x64 laptop running Windows 10 (1909) that can cope with MMORPG’s I usually play.

    I started playing AB2 for the first time 2 months ago and have never had the app linked to a Facebook account. Just over a week ago the game started crashing on extra cards in arena battles and watching adverts for chests. Up to that point I’d only suffered occasional audio glitches and was able to get to star level 25 and level 373 of the single player game without any playability issues or paying for anything.

    A couple of days after the random crashes started happening the game became totally unplayable. It usually crashes just logging in. CPU and memory loads go through the roof when the game is running. My event viewer is littered with log entries for AB2 crashes, with Windows.web.dll listed in every crash. I’ve been unable to get screenshots or video captures of the game’s behaviour, as it is that bad.

    The last few days the game has been unstable on the home screen and the audio of the birds just doing their sound effects is stuttered, even with the music turned off. All menu interactions are slow and usually trigger a crash. Doesn’t matter if the game is running full screen or in a smaller window.

    I have no idea what’s going on with AB2 but I do know my laptop is fine. I filled out a support ticket a few days ago but have only had the automated response saying they’ll be in touch. I also lost 500 pearls during a crash, so they got another support ticket for that.

    Hopefully someone figures out what’s going on and a fix can be found. Thanks.



    Thanks for the replies everyone!

    Regarding the suggestion to reduce video card settings and not play on full screen – I tried that, but it did not help. You know what did? So far I’ve only been reseting the game, but not completely uninstall it. I did it and it worked! No more performance drops or crashes.

    The issue with ads making the game unresponsive remains though it happens a lot less than before. For example – hidden city game, sometimes I just get black screen, nothing helps, minimize, random clicks, only alt+f4 :)

    When my game crashed before the reinstall, the faulting module was GameAssebly.dll, looks like this (not the full log, don’t wanna spam you too much):

    Faulting application name: Angry Birds 2.exe, version:, time stamp: 0x5eaff91b
    Faulting module name: GameAssembly.dll, version:, time stamp: 0x5eaff8fd
    Exception code: 0xc0000005
    Fault offset: 0x0000000000502ac3
    Faulting process id: 0x4208


    Overall, things improved for me, I hope re-installing the game fixes most issues for all.


    I got win 10 on a gaming MB. Still got issues with it. Double birds launching, birds making direct hits and doing no damage,  bird powers not activating or have a 1 sec delay when doing so (like the hen dropping the egg).   If my mouse is any where neer the card pack, it won’t activate the bird power when I click.  The taskbar popping up at the worst possible moments.. System going into game pause for no reason in middle of bird flight..

    Getting to be a pain in the tail here to play this. Been stuck on level 1060 for a month.



    I had the game return to normal for a few hours yesterday and be fully playable again, without me doing anything. I noticed the advert cycle had changed to some cooking game now. It was a slots game before the freezes and crashes started in my first encounters of them. Anyway, the game eventually froze returning to the map screen after completing level 386 and the auto advert popping up. It is now back to crashing on log in and being totally unplayable.

    Event viewer errors I get: (Like @martin-amg posted, not the full error)

    Application error ID (1000)
    Faulting application name: AngryBirds2.exe, version:, timestamp 0x5eaff91b
    Faulting module name: Windows.web.dll, version: 10.0.18382.836, timestamp 0x7be0b3bf
    Exception code: 0xc0000005
    Faulting package full name: 1ED5AEA5.4160926B82DB_2.31.29.0_x64__p2gbknwb5d8r2

    I went to a few regional webpages for Angry Birds 2 on the Microsoft Store and most have reviews in May and June reporting the game freezing and crashing. Some say updates do it and others say it has been happening for a while and goes in cycles, just like the adverts seem to do.


    Hi folks,

    Yet another crash while wathing an ad:

    Faulting application name: Angry Birds 2.exe, version:, time stamp: 0x5eaff91b
    Faulting module name: ucrtbase.dll, version: 10.0.19041.1, time stamp: 0xbd1e2564
    Exception code: 0xc0000409
    Fault offset: 0x000000000007284e
    Faulting process id: 0xeb0
    Faulting application start time: 0x01d64c9f8438792b
    Faulting application path: C:\Program Files\WindowsApps\1ED5AEA5.4160926B82DB_2.31.29.0_x64__p2gbknwb5d8r2\Angry Birds 2.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: ecd6af32-43b2-4a6f-9eb2-f6a8df4440dd
    Faulting package full name: 1ED5AEA5.4160926B82DB_2.31.29.0_x64__p2gbknwb5d8r2
    Faulting package-relative application ID: App


    I just missed a good bonus because of this. Not good…

    I posted it because this time the faulting module is different…It’s no longer performance issue, but stability issue.


    Howdy all,

    Yesterday we received patch 2.39.1, from what I read the ad crashing issue was fixed, but there were two issues with ads, so I wonder which one did they fix, must be number 1:

    1. Game becoming unresponsive after closing an ad, restart needed


    2. Ad not opening properly, counter staying at 30 sec, restart needed

    Here is what I am talking about, this happened today, after the game was updated:

    Crashing AD

    There is no way around it, but to restart the game, thus losing the bonuses.

    I am posting all those issues, hoping that someone from Rovio is looking at the forums and might fix them in the future, or at least that more players are aware of the problems.

    Other than that, I just want to know if only I have those issues, because I am testing on three different devices with two different account and same thing happens eventually like on the screenshot above.

    I’ll keep ’em coming. Thanks for reading all!

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