a quick update on my lost 401 gems:
From Joonas at Rovio (part of an email Nov 8th):
“If you have connected your game to your Facebook account, we could try to restore your progress prior to the incident where you lost your gems, would that suit you?
Hopefully this helps! If you have any further questions or concerns, please feel free to get back to us!”
me Nov 8th: “If you are able to restore my progress on facebook save to what it was prior to my loss, please do so alternately you are you able to give me a free Nemesis Prime update package which also includes 400 gems which is about what I lost.”
Them Nov 11th “My apologies for the long reply time, we’ve been extremely busy lately and our response times have grown longer than anticipated. However I’m sorry to hear that the issue still persists. According to the developers, this issue will be fixed for good in the future updates, so I hope you can stay patient while we put our finishing touches on the new update and try to get rid of this nagging issue that you’ve been dealing with. Would it suit you that we get back to you once the new update has been released?
Once again, my apologies for any inconvenience this issue has caused, but the fix is on its way!
Me Nov 11th “Hello Joonas
You have still not addressed the issue of the missing 401 gems, what is the outcome of restoring those to me.”
Them Nov 12th”Once the game has been updated and hopefully your game is working like a charm, we would be more than happy to send some gems into your way, as a way for compensate for any inconvenience that this issue may have caused, as well as a way for us to apologize for all this hassle. I hope that you can remain patient until the new update has been released, we will contact you shortly after it has been released so you’ll know when you’re able to play the game again.
Once again, my apologies for the inconvenience this issue has caused.”
