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@momokokou2, thanks for the advice, hours before the event ended, I watched a free rare chest video and picked a ME spell, much to my surprise, the feathers screen suddenly appeared and I got the rewards back. For the MEBC, I didn’t send the ticket, I have sent one about another issue long time ago, they deleted it without an answer.
I was able to complete the event on the last day despite the constant crashing, once you have Bomb, it became easier to win. Luckily, AB2 only crashed once since the event has ended. When I play the arena today, It freezes at the searching opponent screen and crashed. When I re-open the game, it deducted the free ticket, but didn’t count me lose, lol.