[BirdLivesMatter]

I had the game return to normal for a few hours yesterday and be fully playable again, without me doing anything. I noticed the advert cycle had changed to some cooking game now. It was a slots game before the freezes and crashes started in my first encounters of them. Anyway, the game eventually froze returning to the map screen after completing level 386 and the auto advert popping up. It is now back to crashing on log in and being totally unplayable.

Event viewer errors I get: (Like @martin-amg posted, not the full error)

Application error ID (1000)
Faulting application name: AngryBirds2.exe, version: 0.0.0.0, timestamp 0x5eaff91b
Faulting module name: Windows.web.dll, version: 10.0.18382.836, timestamp 0x7be0b3bf
Exception code: 0xc0000005
Faulting package full name: 1ED5AEA5.4160926B82DB_2.31.29.0_x64__p2gbknwb5d8r2

I went to a few regional webpages for Angry Birds 2 on the Microsoft Store and most have reviews in May and June reporting the game freezing and crashing. Some say updates do it and others say it has been happening for a while and goes in cycles, just like the adverts seem to do.

[BirdLivesMatter]

I’ve suffered the exact same problems as the OP over a similar timescale and play solely on an x64 laptop running Windows 10 (1909) that can cope with MMORPG’s I usually play.

I started playing AB2 for the first time 2 months ago and have never had the app linked to a Facebook account. Just over a week ago the game started crashing on extra cards in arena battles and watching adverts for chests. Up to that point I’d only suffered occasional audio glitches and was able to get to star level 25 and level 373 of the single player game without any playability issues or paying for anything.

A couple of days after the random crashes started happening the game became totally unplayable. It usually crashes just logging in. CPU and memory loads go through the roof when the game is running. My event viewer is littered with log entries for AB2 crashes, with Windows.web.dll listed in every crash. I’ve been unable to get screenshots or video captures of the game’s behaviour, as it is that bad.

The last few days the game has been unstable on the home screen and the audio of the birds just doing their sound effects is stuttered, even with the music turned off. All menu interactions are slow and usually trigger a crash. Doesn’t matter if the game is running full screen or in a smaller window.

I have no idea what’s going on with AB2 but I do know my laptop is fine. I filled out a support ticket a few days ago but have only had the automated response saying they’ll be in touch. I also lost 500 pearls during a crash, so they got another support ticket for that.

Hopefully someone figures out what’s going on and a fix can be found. Thanks.