Yesterday i had a RARE moment when i got all the way to the 59th floor of TOF, before i hit a 3200 gem pig. I was down to 2200 gems, but made the choice to buy more. I mean how often do we get to the 59th floor with nary a pig? When i tried to buy more gems the game glitched and froze. I immediately wrote Rovio explaining i had lost 6400 gems just to get to the 59th floor, BUT ALL THOSE REWARDS! those apples, feathers, spells, BPs, i collected on each floor. all gone!
Rovio finally wrote back today and sent me a 1200 gem compensation. When i wrote back and said, Do the math, that’s hardly fair!, they responded with a new policy decree: due to some unpleasant incident last month, Rovio’s policy for reimbursement have changed. and that’s that.
so be warned if you spend money on gems, if you dare to go to the top of TOF, Rovio will not protect you if their game glitches out. which we all knows happens quite a bit.
UPDATE: after many follow up messages to CS, they wrote back and said to take it up with apple!!!! it wasn’t apples in-app-purchase that caused the problem, it was Rovio’s faulty game that glitched. and if they’ve had to change their policy then it’s clear it’s happening often.
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