Reply To: ABGo.!!! Challenges:!! How far you are.!!

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BlueBearCZ
@bluebear

@grimmjow I did several times downgrade to 1.8.4 and then upgrade to 1.9.0 and I managed to get back all my golden eggs, but at the cost of losing:
– about 2500 gems
– air kart no. 4 (2500 gems + coins for full upgrade)
– stunt kart no. 3 (1200 gems + coins for full upgrade)
– halloween kart + coins for full upgrade
– christmas kart + coins for full upgrade
After this I made upgrade to latest version and can play without major problems.

Then I wrote to Salla about restored profile and asked for refund lost gems and coins, but she (?) wrote:

I am so sorry to hear that the issues in the game continue! Unfortunately regarding multiplayer, our hands are completely tied at the moment. Some people with issues in multiplayer have been able to get some of their progress back out of luck but for some, issues continue. This is because we haven’t made any changes to the multiplayer in the latest update as we are planning on releasing a bigger update at some point which would tackle many issues. Unfortunately I have to disappoint you in this case and ask you to refrain from playing the multiplayer for now if it starts acting up again as I am afraid that we will be unable to provide any support related to it at this point in time.

regarding your lost progress, restoring your game from a backup at this point might result you into losing your multiplayer progress as you finally managed to get it back. If you are willing to take that risk, I can try restoring your progress but unfortunately there is currently no guarantee that this will work.

Have you done any in-app purchases in the game? Please forward us your purchase receipts. We would be happy to consider a compensation in case you have lost your actual money due to this progress roll-back.

Then I reply:

fortunately I never made any in-app purchase. ;) Now I can play multiplayer with all my golden eggs, and all what I need now is refund lost gems and coins (as You can see in my previous reply).

What do you think – can Salla read? ;) … We will see, waiting for reply.