Lost everything in SWII

[cconnielf]

Has anyone else lost all their progress, cache of coins, and acquired characters in SWII recently? Everything I had worked so hard for is gone! I have notified Rovio support several times but have had no response from them thus far. Does anyone know how to help resolve this? Thanks in advance!

Topic

[MVNLA2]

@cconnielf — Don’t know if this will solve your problem, but if you are logged into your Rovio account, log out hard close all apps, restart your device, load ABSW II, and log into your Rovio account. I assume you are getting the notifications that your support request was received, right?
Good Luck!

[cconnielf]

@mvnla2…. You are AWESOME! I followed your suggestions exactly, and all the info I thought was gone is now back! I really appreciate your willingness to reach out to help a fellow Nester, @mvnla2! Many thanks!!

[MVNLA2]

@cconnielf — Thanks, it’s good to know that this actually helped.