Hello flingers!

As many of you know we are consistently trying update our cheat detection algorithm to make the lives of our fans better. We are currently addressing the Mighty Eagle’s Bootcamp Leaderboards by removing players who won’t play by the rules. However, yesterday a few players have been banned that should not have. We have fixed the…[Read more]

Hello Flingers!

The new update will put you all to the test in Mighty Eagle’s Bootcamp! We’re all excited to see how you all will fare in this challenge! Best of luck to you!

As some of you might have noticed, there’s an issue with incorrect information shown in the leaderboard profiles. Not all card multipliers are not accounted for, hence…[Read more]

Hey!

After investigating this even further it seems to be a problem that has to do with the Google Play Services and it affects all games on Android phones. Google is working on fixing it, but we simply have to wait.

@yue-zhang

Are you saying your entire player progress disappeared because the game crashed? It sounds like something that…[Read more]

Hey @ryan-kochie !

This is not intended behavior and we’re looking into the matter.

Thank you!
/Hank

Thank you @choochen !

We’ve managed to track the problem to one of our Ad Providers and those Video Ads should be disabled for now. Please report back if it works better or not. We’re very grateful that you report issues like this to us!

Have a nice weekend!
/Hank

Hello @capsternn !

I understand that it felt very unfair if we accidentally flagged honest players and I’m sincerely sorry about that, but we’re still talking about a very small portion of our player base so the cases are just a hand full. I’ve overlooked the banning process closely myself and it’s quite easy, using our tools, to see that a…[Read more]

Hey @yue-zhang !

It was only the latest batch that had the new parameters that might have caused the inaccurate flagging. Previous bans have all been even more extreme in their inappropriate actions.

Have fun!
/Hank

Hello @Captsternn!

I’ve replied to your post in the other thread.

Take care
/Hank

Hello @captsternn and @jon3800 !

This was truly bad news to wake up to and we made sure to instantly go through our process of flagging players as quickly as we could. Doing so, we found that in the latest ban wave we added parameters that potentially caused cases where players could get incorrectly flagged. I know that you are both long time…[Read more]

Hey @choochen!

It sounds like one of our ad providers is having issues with some of their content. It makes it harder for us to know exactly why the game crashes. For us to be able to contact them with information I’d like to know as much about the problem as possible.

Did you see what ad it was before crashing?
What country are you in?
Are you…[Read more]

Hello @ryan-kochie!

The frames got removed a few updates ago along with the starter packs connected to them. We do have plans to add ways of getting new frames in the future however, so stay tuned!

Take care
/Hank

Hello @ryan-kochie!

I’m glad you like it, we’ve heard our players’ complaints regarding cheating and I hope that this will lead to a more balanced and fun gaming experience!

Regarding the banning, we are working on a case-by-case basis and I can’t tell you whether your friends are affected or not. I strongly suggest that you do not tamper with…[Read more]

If you cheat in Angry Birds 2 you will be permanently banned from playing any part of the game. We have clear records of all player activity and we will take action immediately. We strive to keep the game as fair as possible to give you the best player experience. Play nice and enjoy Clans!

Take care
/Hank

@shiggy

Good job Shiggy, you are currently in the world’s strongest Angry Birds 2 clan! I hope you’re enjoying it, keep it up!

For the players that still don’t have access; I can confirm that we are doing a slow rollout to make sure all our systems work as expected. If everything goes as planned you’ll all have access to Clans within just a…[Read more]

Hey @jrhotrod !

I’m sorry for the inconvenience. You can find our Customer Support page here: https://support.rovio.com/hc/en-us/requests/new

I hope they will be able to assist you as soon as possible!

Take care
/Hank

Hey @jo-ha !

At the very beginning of August if everything goes as planned. It’s going to be BIG, stay tuned on our social media channels for more info!

Take care!
/Hank

And this leads me to my question: is the drop chance for better rewards higher in those chests that you buy than in chests that you win?

I will try to document it.

To make your life easier I’ll answer you right away; no there’s not a difference in drop chance, they have equal rewards.

Take care!
/Hank

Thank you all!

I’m forwarding everything I see. We’ve already fixed a bunch of issues for the next update, but it’s hard to know exactly which fix is connected to what crash. Let’s hope it solves most of them!

We know that some crashes are related to devices with 512mb/1gb memory and we need to optimize more in that area, although improvements…[Read more]

Hello @funperson !

I’m really sorry to hear something went wrong for you! If you add me as a friend on this forum, we can talk in private and I can see if I can help. I don’t have the same tools as our customer support do, but if there’s a will there’s a way!

Take care!
/Hank