Can't download/install version 1.4.0

[purduegrad2004]

I tried posting this in the new version thread, but every time I went to it, it said I needed to sign in even though I just had multiple times. I could go to any other thread and stay signed in but the moment I went the the new version thread I would somehow be logged out.

That is beside the point, as I can’t seem to download and install the latest update. When I first tried to update (and every time since) I got a message saying that “ABE RPG can’t be downloaded….Error code:963)”. I have tried several times, making sure everything else on phone (Note 4) is updated, rebooted phone, force closed Google play and clear cache, and even uninstalled the app all together. Now when I go to download it again from Google Play I get the same message of can’t be downloaded. I did notice from the progress bar that it gets to the 133MB of 134MB mark and then drops back to about 95MB before making it back to 133MB again before telling me it can’t be downloaded.

Any advice?

Topic

[MVNLA2]

@purduegrad2004 — You probably need to contact Rovio support directly. However, in the meantime, have you hard closed all apps running in the background? I’m on an iPad, so can’t really give a good answer. How much memory does your phone have, and how much of it is used? Do you have a ton of photos or videos?
Anyway, good luck!

[purduegrad2004]

Ticket has been submitted. I did have all of the apps hard closed in the backrgorund and I have 15GB/32GB available, so plenty of room for the update. We will see how long this takes, and how far behind I will be in the event and arena :(

[Angry Johnny]

The error is a Google Play error so something here might help you: http://www.fixerrs.com/2015/07/google-play-store-error-963.html?m=1

[purduegrad2004]

@angryjohnny – Thanks for the link. Unmounting the SD card worked, even though the game was not on nor ever has been saved on the SD card

[Allan Renè Steentoft Kjeldgaard]

Thank you so much @angryjohnny!! It works :) :) :)

[illawarrior]

Same problem, on a Samsung Tab S

[thenoxfactor]

Try unmount in or removing your SD card. That worked for me.

[DudeBreaux]

This worked for me. I had the same issue. It was a bug with the play store, not AB Epic. What I did was Settings>Applications>Find Google Play Store>uninstall updates. This will restore the play Store back to default and allow you to update Epic.

[Sailus]

It happen to me too. Needed to unplug the sd card. And it worked.