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@cosmicdebris
Sadly, writing support ticket will not solve this problem. I have repeatedly asked them to carefully investigate, but they simply say the matter is closed. Any further tickets on the subject WILL BE CLOSED without further comment. In their other words: “La La La… I don’t care what you say.”
The only conceivable ways to get them to act is significant drop in usage or bad press. Say, if several major game review sites reliably reproduce the problem, got ignored, and publish them world wide, and the world news take notice and reported on them.
EDIT:
And watch out. Press them too hard while they already made up their mind might just resulted in the game state reset or wiped.