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Hi @micferrell, fortunately we don’t lose any existing gems accumulated. Just that it’s so much harder to get the gems.
Previously to get gems quickly and conveniently, we would use different formulas in the Professor’s Pig lab. Thus some players could get away without spending a single cent on buying gems. Understandably this practice takes time and gems are consumed upon each retries, and these freeloaders are frowned upon by Roxio / Exient :O
Although @sam-spargo and @elpapam reported today on the forum post Ratch’ll Fixit – New Event! page 2 that now with version .5 it’s possible to get gems by using 3x Super Rarium. Well, if you need to spend many gems on retrying, it may be counter productive at a certain point, so be careful and do the math!
The gems used for every subsequent retry (in the hopes you get what you want) are deducted in this sequence: 5, 10, 20, 40.
As for your original question about losing gems, there’s a long standing bug where on Day 7 of the daily rewards where you are suppose to get 5x Gems. *Sometimes* when I press the Double Rewards button, the rewards video doesn’t play and it just gives me 5x Gems without doubling it. No warning about internet connection loss or that I cannot view another video at the moment.
Then yes, some 5x gems are lost. Rovio / Exient support hasn’t replied to me with a solution to this yet. Posted to Support and to forum ABTF Challenge Events – Bugs & Issues see page 9.