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@pampeans Lewie4 actually has my sympathy, I’ve done forum support, which is the job he’s supposed to be doing. There are a few things that are basic. You never, ever, for any reason let an issue go unanswered, even if it’s only to say “I’ll check with the developer and get back to you”. Then be sure you check with the developer and report what you’ve learned. Another is that you always answer the angriest one first, because there are dozens of others who agree but haven’t said anything yet and will be watching what you do and say. Make a friend out of him and the rest are easy. Yet another is that every forum has personal messaging, if there is something you don’t feel you can say in the open forum, you use messaging. Do those things and you won’t have angry people.