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The bug I usually get with the ads are the ones that display in their own self-contained web browser. It’ll give me the chance to view the ad, which means the game knows I have an Internet connection, then the in-game browser will pop up a message saying something like, “Sorry! You need an Internet connection to view this content”, then when I click OK I’m kicked out of the ad and don’t get the extra bird/Arena entry. With any other type of ad, if there’s a problem with my Internet connection, the game will let me know by showing the Matilda popup that says “Check your Internet connection” before trying to show the ad. It’s just this one particular provider that can’t seem to get it right.