Frozen at world map

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  • Hey guys,

    On 8/13/17 I was on the world map and after closing the newsletter the game screen dimmed (with exception of color bonus, calendar, and currency symbols) and the game has remained like this ever since.

    I use:

    Iphone 6s plus v 10.3.3(14G60), with AB Evolution v 1.10.0

    I have:

    -restarted app by double clicking the menu button and swiping up

    -restarted phone numerous times

    -created a ticket with no fix

    I am terrified to lose everything by deleting the game and reinstalling.  Is anybody experiencing this issue?  If, so has anybody fixed their game?

    Does anybody know if you delete the game and reinstall it on the same phone in the same way, will you log in to find the account in the same condition prior to deletion?

    Any advice is appreciated, thank you for your time guys -D

     

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