Bans for nothing are still happening

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  • I woke the other day to find i had been banned so as u do u get in touch and moan. U get know where. I have been playing for 2 yrs as i suffer with ptsd and this helps. When an update happened about a yr ago the game started freezing while watching every video. I complained and was told to reinstall which i did but every video it happened again. I complained on facebook and it was an issue. I complained again and was told by hank to reinstall anytime it happened. I have never got anything extra from doing this infact i kept having to repeat what ever game i played and lost a lot of rewards. I stopped using videos in the end. Now i have bedn banned for breaking terms and conditions this isnt fair so i started a uk court prosess which has been issued. Has anybody else experienced anything all the same lines. Im still not sure if this is why i got bannex can anyone help with that too.

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