Reply To: Cloud support ending for older games

[Brian N]

Hi @hallieginsb, it may still be possible to get your progress back. The same thing happened to me so I r3started game offline and went to open8ng page and then immediately went back online pressed the button that asks you if you want to log in and I was asked for email and password. Seems to be just enough time to be able to do this before the game crashes. All progress has been restored. Of course it may not be possible to do this anymore or it may just be delaying the inevitable. Too much for my tiny brain.

 

As for why it affects some more than others it may be geographical. Seems we’ve had more trouble in Europe than Stateside though not exclusively. I think @ixan57 made a point a while back regarding different servers being responsible for the problem. Clearly not my field of expertise.