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@justpast40
@tomt, while I agree they are generally less than helpful, I have occasionally received “reimbursement” when I had a network issue …. a Ship Energy I requested be reimbursed when something went belly up, Gems when they had that entire weekend of players unable to access the game & twice when I went to collect a prize from my Gift Box & encountered that pesky “now loading” icon to only then get the & I’m paraphrasing … “you already collected this item” they resent the item so I could collect it.
Every now & then, albeit very very rarely, they do respond appropriately.