Reply To: Level 15 storage suddenly becomes level 1?

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Vannie5555
@vannie

Here is what I got from Rovio.

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Salla Today at 06:07

We have been going over this issue in the past few days and unfortunately I have to tell you that the silo’s capacity being downgraded is a measure we had to take in order to optimize the experience for all users. One of our top priorities is to keep the game as fair as possible for everybody and this is why the silo capacity was also reduced. However, our developers are constantly exploring ways to make the transition smoother so rest assured, your opinion over this matter has definitely been heard! We are terribly sorry but at the moment I am afraid that we cannot do much to aid you in this situation as the new capacity is part of the game design. Unfortunately for now, we can only apologize for the inconvenience and hope that you can still continue enjoying the game. Again, our sincerest apologies for the frustration this new change has caused!

Best regards,

Salla
Rovio Support Team

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Today at 06:57
Thanks for your reply, but as a customer who has PURCHASED gems in order to play at the level that I want to, that does’nt seem fair to change it at your discretion without informing the customer. This hardly seems fair.

Will I be reimbursed the money that I paid to play at this level? When you say its not fair for all players, what does that mean?.did we have a choice to buy gems or not? Yes we did. I chose to buy them. So its not fair for you to take my money and then change the rules of the game.

Thank you.