New to the game and have questions

I have just started playing ABE and have a few questions and am hoping the Angry Birds Community can help me. 1) I have added friends through FB to open up the Friendship gates. The 2nd gate was opened for me but not the first. How can I open the 1st gate with out using coins? I no longer have the ability to send requests to friends? 2) With the totem poll I see friends requesting help with the gates how do I help them? 3) I see friends requesting Essence of Friendship gems how do I give them to them? 4) When I click on the totem poll it only shows my friends as "loading" and this is causing me to miss out on free spins. I have tried signing out of the game, FB, power cycling my phone all with no change. I know this is a lot of questions but any help would be greatly appreciated!!!
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