Customer Support?
Hi I've got a few questions for whoever might be running customer support.
I've been trying to get a response for the longest time and it seems as if nobody is answering questions anymore? How do we get a hold of anybody at Rovio since it seems whenever I have a question, nobody responds? I go to https://support.rovio.com to ask my question. I might get a response such as, "What type of device do you have, what is your game version, etc" and then after I respond, I never hear anything back. It's been nearly 3 months without a response.
2) During the competition of the Chinese New Year competition, even after all the fiasco's with 40,000 days until next play, problems with servers not showing what placement a person was in right away etc etc, I still had enough tokens to redeem for the Epic Optimus Prime Medallion. I redeemed my tokens to get the medallion, and then the game crashed with one of those "updating your progress" messages. When I loaded the game back up, my tokens were gone, and my medallion was not there. I've since sent in images to show that I had redeemed them, but then afterwards it wasn't in my inventory. Nobody has responded about this either.
3) I don't know if this has been discussed yet or not, but there have additional check boxes in our settings in regards to: "Enable Cloud Load", "Cloud Load Confirm", and "Adreno Driver Fix". I had thought I had seen someone trying to explain one of these settings at one time, but it was in complicated mumble jumbo that was very confusing. Could someone explain all 3 settings in laments terms?
4) I have many friends who also play the game through Facebook. Yet only approximately 30 of them show up on my leaderboard, as well as being buddies during a mission. All of the people on facebook that are on my Angry Birds Transformers list, do in fact play the game. How do I ensure that they show up on my leaderboard as well as making them a playable buddy?
5) On numerous occasions, I will complete a tower mission and the reward is 6 to 8 Super Rareium eggs. As we know, the silo will only hold 5 of the Super Rareium eggs. So why are we rewarded 6 to 8 Super Rareium eggs at times. I know we used to be able to store quantities of items that are 5 times what they are now (we used to be able to store 25 Super Rareiums instead of only 5). I believe the storage number should be at least doubled from what it is now. That way we could store 10 Super Rareiums, and it would make sense to be rewarded with 8 Super Rareiums after a tower mission.
6) I have lost many coins and gems from glitches but realize nobody in customer support cares to return these lost items. Instead it is suggested to repurchase them with actual money. I will spend money on the game in places that I know are good as a consumer. Such as purchasing the Telepods to work with the game. It would be nice to get these coins and gems back but like I said, nobody at customer support seems to wish to reimburse us for our losses.
These have been my major concerns for a while now. Hopefully someone from Rovio/Exient is listening and will help resolve these questions, concerns, problems. I've noticed that there are at least 2 people on here who should be able to help @gradientturtle7 and @arceemega. Hopefully I'll hear back from somebody soon. Thank you.