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Profile picture of WingmanJuan

WingmanJuan Active 3 years ago
  • Celebrity JudgeCelebrity Judge

Rank: Well Traveled with 1,780 points
@wingmanjuan
Member Since: Dec 10th, 2014
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  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Matilda Mobile glitch is killing ABF in the forum Angry Birds Friends Forum 5 years, 5 months ago

    Good news! The new 2.5.0 update which is out now fixes this issue. Thanks for sticking around.

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 2 months ago

    Hi @ennui001! This is something that could be better solved by our support team. You can always reach out to them at rov.io/support and they’ll do their best to help you out!

  • Profile picture of WingmanJuan

    WingmanJuan commented on the post, Greetings! I am a pig. Watch the First Official Angry Birds Movie Teaser Trailer 6 years, 2 months ago

    Not even sure what the next trailers are gonna look like :D We’re all gonna have to stay tuned!

  • Profile picture of WingmanJuan

    WingmanJuan commented on the post, Greetings! I am a pig. Watch the First Official Angry Birds Movie Teaser Trailer 6 years, 2 months ago

    Hey guys,

    Nice to see your reactions!

    And yes, don’t worry, there will be more trailers in the future ;)

  • Profile picture of WingmanJuan

    WingmanJuan posted a new activity comment 6 years, 2 months ago

    In reply to: ennui001 posted an update @wingmanjuan Haven’t been able to play AB Friends on my PC since last night!!!! Keep getting the reload message. Please help. View

    Hey everyone, we’re aware of the issues on Angry Birds Friends. Luckily today’s update should fix this! Stay tuned.

  • Profile picture of RovioHuzz

    RovioHuzz and WingmanJuan are now friends 6 years, 2 months ago

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 3 months ago

    @petesgirl @dcp77 Good news guys, the game’s team has decided to implement changes to the price increases. Stay tuned to the game, you may be able to see them already ;)

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 3 months ago

    @petesgirl @dcp77 Good news guys, the game’s team has decided to implement changes to the price changes. Stay tuned to the game, you may be able to see them already ;)

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 3 months ago

    Hi @petesgirl & @zeek,

    All I can refer to is to the changes in power-up prices that started on friday. We’re A/B testing them so that’s why you see them shift. We’ll get this sorted ASAP.

    On all other matters, I understand your frustration and will bring your feedback and concerns to the games team.

    – Juan

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 3 months ago

    Hi @sasilik, I talked to the games team and this issue seems to hit us only every once in a while. Unfortunately as tournaments are weekly, there is no time to fix them before tournaments end. In any case, we’re making sure levels end as smoothly as possible so that these rare episodes don’t happen again.

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Where is the revolution ? in the forum General Discussions Forum 6 years, 5 months ago

    Hi guys,

    WingmanJuan from Rovio here ;)

    Interesting you guys bring this up, we just talked about it in our previous blogpost. This should clarify things: https://www.angrybirds.com/blog/more-flock-favorites-levels-now-available-in-angry-birds

    The revolution goes on!

  • Profile picture of WingmanJuan

    WingmanJuan posted a new activity comment 6 years, 6 months ago

    In reply to: Doc471 posted an update @wingmanjuan hello there sorry to bother. I have an issue with a game and potentially discovered a big bug in one, but not sure if you’re the correct person to contact.I’ve already […] View

    What’s up Doc?

    Our support team is really the most appropriate to deal with all of these issues. They’re at the moment super busy with tickets regarding crashes in Angry Birds Transformers but they’re working super hard to keep waiting times to a minimum. You’ll have to sit tight and wait for their reply and if nothing happens in a couple of days…[Read more]

    • Profile picture of Doc471
      Doc471 replied 6 years, 6 months ago

      Thanks for reply. Yes they finally made contact (I honestly didn’t know they where THAT busy but I can imagine why), hope all will be solved.

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 6 months ago

    Hey @dollarbill2208!

    Filtering out the cheaters is on the ABF’s team’s priority list. We’ve managed to filter out most of them and we’re constantly working on ways to keep the leagues cleaner.

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 7 months ago

    @kathy Hi!

    If you give me your ticket number I can then ask about it to our customer support team, see if it got lost in their files ;)

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 7 months ago

    Hey @dollarbill2208

    So I asked the ABF guys and basically they told me they’ve decided not to change this because they believe removing the stars could cause a bigger problem. They are willing to consider it if some kind of poll (for example here in the nest) shows that the majority of players agree with changing this.

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 7 months ago

    Hey @mighty-red-1

    I unfortunately cannot do anything more than our customer support team. There WILL be a way to save your progress in the cloud in the future, but at the moment it’s still under construction. Sorry about that!

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 7 months ago

    Hi @dollarbill2208

    Sorry for the late reply. I’ll bring thisdirectly to the ABF team, but I can’t promise anything. Will do my best ;)

  • Profile picture of WingmanJuan

    WingmanJuan posted a new activity comment 6 years, 7 months ago

    In reply to: wrw01 posted an update @wingmanjuan Hi wingmanjam, I have been playing AB Space for the last few weeks and obtained the #1 Ranking on Game Center this week with a score around 31,988,464. My last score may be a […] View

    Hi @wrw01!

    I’m glad your issue was fixed ;) In any case, next time you can go directly to rov.io/support and the support team will be able to help you much better than me ;)

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 7 months ago

    So, @dixi-60

    Seems like you are using two different email accounts when contacting customer support, and that’s where the mix-up has happened.They were expecting to hear from you from a “plus.com” email address. They will get in touch with you again (to either one of the two email addresses).

    Hope that helps!

  • Profile picture of WingmanJuan

    WingmanJuan replied to the topic Rovio's Social Media & Community Manager representing in the Nest! in the forum Angry Birds Friends Forum 6 years, 7 months ago

    Hey @dix-60

    I’ll check with them again ;)

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