Reply To: ABGo.!!! Challenges:!! How far you are.!!

Home Forums Angry Birds GO! Forum ABGo.!!! Challenges:!! How far you are.!! Reply To: ABGo.!!! Challenges:!! How far you are.!!

freeman
@jorge-freeman-1

@corporaldaesn ~ don’t expect any positive answer from Rovio CS regarding game policies because on that matter they limit themselves to a defense of the current position of the company. Rovio CS is good only to solve some technical issues. Apart from that Rovio CS serves as an “umbrella” that protects management from atempts of interference from users. This ocurrs because online there’s no “claims book”. So, by closing the door at CS they mute any eventual protesting voice.
What shall we do then? Only thinking outside the box you can find any possible way. But it’s not easy, anyway, because AB Go! doesn’t have a big and strong community.
Here are a few things you/we can do:
1- For issues that CS can solve but isn’t, phone them. Talking on the phone puts pressure on the other side because they can no longer shield behind some poor excuses or public relations blah blah.
2- If you aren’t happy with the game why don’t you revise the grade you gave on google play? If you give a 1, or a 2, star(s) grade it will barely impact the overall note of the app but you can be sure that someone at Rovio will pay attention. Probably CS itself will check. The point is that now you have the uperhand. PR hocus pocus will not be effective there.
Not to be confused with some “troll” it’s important that you explain clearly why you are giving so poor a grade. And don’t forget to mention how ineffective CS is. ;)
3- Try to find Rovio managers and developers emails and write them. A well written letter to the right person may have more impact than a million ones to CS.
4- mobilize your friends that are also players to write emails and reviews themselves.
5- Write a collective email or an open letter (there are online tools to do it…) or start a petition (also easy online…). It may be hard to get many signatures or to get attention from some media but we never know the result before trying.
6- Last but not the least, use social network tools. F. ex.: why not go to Rovio (not Angry Birds **** app) fb page and leave your complain there as a comment? Companies take great care with their public image and even more with their corporate image. A complaint on a fb game page may have impact on a certain gamer but one on Rovio itself fb page may impact a potential invester or partner.

These are some ideas on how to pass your point to Rovio not using the innefective CS but there are certainly much more.
Also, we, the members of ABGOFORIT, had some discussion about this matter some pages early on this thread and beyond me, I know that if you think about starting some collective action you can count with, at least, Ignacio (@nacho18), Jane (@janmej) and Mike (@abgofast).