Reply To: Possibly a hacker in my league.

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Dixi 60
@dixi-60

Even with Facebook Frinds ou can land up with one player taking first spot week after week no matter how much money ou how at PU’s. Rovio will start taking as much as 18 and 20 points off you if ou fall below a certain level in Diamond League where I suggest you are right about hackers.

Rovio emailed me this today after I requested they re-consider the punitive action of reducing players points as I explained above. Obviously they missed my point and replied thus :

“As a company we have decided to treat our players equally – regardless of whether they have spent $0 or $2000 in our games. Thus your request of treating paying customers differently will most likely not happen in the near future.

If we would stop reducing points from players on the bottom of their League groups, it would end in a situation where all players would be on Diamond tier. In that case there would no longer be “good players” or “bad players” as everyone would be on the same level. That would make the whole League system obsolete, and we would have spent months of continuous game development for nothing.”

I replied thus:

“You totally missed my point – I am not asking to be treated differently to any other client – I’m asking to be treated fairly by Rovio. The points I gathered to reach my Diamond score of 670 were paid for in hard cash buying power-ups. In my opinion Rovio is being unfair by deducting points on a weekly basis (20 in one week) that cheats or clients who spend thousands of $$$’s overtake me in the League. Because I don’t cheat I am at a disadvantage even though I have supported Rovio by purchasing power-ups. My low weekly scores result in Rovio taking punitive action against me by stealing my hard earned and bought points.

I have no issue with not advancing in the League but I object to my hard worked and paid for for points being removed. Rovio should view the points earned via power-ups as goods sold.

It’s not necessary to constantly demote players to sort good players from bad players – all you are doing is turning paying clients into non-paying clients or cheats. This contradicts what you claim that Rovio treats all clients the same. You don’t. What happens week after week is a certain person wins the 1200 coins each week – possibly by cheating. Add more levels for clients to aspire to instead of putting the ceiling at Diamond Level. If everyone is treated the same everyone should reach Diamond Level.

In the interests of fair play, a level playing field, and equality between all players Rovio should provide power-ups free to all players. This will dis-incentivise those cheats using hacks and third party software to cheat and gain leverage over your paying clients and give everyone, including the so-called purists, the same chance at high scores. With the present system there are three distinct tiers of players – Cheats with high scores, paying clients – with mediocre scores and non-paying clients low scores. There must be other ways Rovio can charge clients for using their products.

How does Rovio as a company see fairness in a world of unfairness created by themselves.
What incentive does Rovio give paying clients to continue supporting the company if they are treated the same as a non-paying clients?

As far as everyone getting into the same League level – well that’s ridiculous! Extend the number of levels. I suggest you use gemstones since you have diamond already – ruby, sapphire, emerald, opal, tanzanite, zircon, peridot, etc. There are so many to choose from.

Please escalate my concerns and complaints upwards in the company to the highest level in Rovio. ”