Reply To: Rovio's Social Media & Community Manager representing in the Nest!

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WingmanJuan
@wingmanjuan

So, @dixi-60

Seems like you are using two different email accounts when contacting customer support, and that’s where the mix-up has happened.They were expecting to hear from you from a “plus.com” email address. They will get in touch with you again (to either one of the two email addresses).

Hope that helps!