Home › Forums › Angry Birds Epic Forum › Cheaters › Reply To: Cheaters
@cosmo2503, My apologies, I was referring to the purchase receipt sent to you by email by the playstore you use. It does not matter whether it’s Google or Apple, you should have received an order confirmation for any purchases in the store.
If you spend money on the game and Rovio does something which makes the purchase useless, it’s reason to get a refund. An example, a while ago the mastery system was a lot different. You could buy the master level hats for LC. Let’s say you spent money to get these hats, only to find out that the mastery system has changed so you cannot buy the necessary hats anymore, this is enough reason to get a refund.
A more up to date example. Let’s say you spent money to get in-game items with the purpose to get an edge in the arena. Then you are confronted with all the cheaters. This means that the edge which you should have had is reduced to zero. Plenty of reason to get a refund since Rovio is responsible for dealing with these cheaters.
Here’s how to apply for your refund:
Start by writing a support request and informing them that you want your money back. Don’t be impolite, don’t get angry, just normal business.
Don’t muddle along with things like “maybe you can give me my money back”, “I would consider to asking for a refund” or “If you don’t do something then I want my money back”.
Instead, make sure that you state very clearly: “I hereby formally request that you refund my following purchases:” and then list your order dates, order numbers and money values.
Do not forget to explain in detail why you wish to get a refund. In example, “I spent money to gain in-game items which everyone seems to have, so that I can have a chance at competing in the arena. Now I am continuously confronted with impossible scores, undefeatable opponents with millions of health and continuous cheating. This has made my purchases worthless. Therefore I hereby formally request …”
Feel free to copy anything you like, although I would strongly recommend using your own wording. Just make sure to keep it formal so they cannot simply ignore you.