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Rovio response to support request early this morning:
“It seems that scores resetting have to do with crashes in the game or the game closing for some other reason before it has the possibility to save. However, this should not happen if our server systems would be working correctly. It seems that scores resetting are a unfortunate combination of many different events. We are currently working on the fix but unfortunately as a big part of the team is already on their vacation, this might take some more time than we would like.”
They seem not to have heard of that great American tradition of “asking” people to work during the Christmas vacation if there is an emergency. ;p