Reply To: The Holidays Are Coming event (Closed; Ended)

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Marc Taylor
@marc-taylor-5458

I actually submitted a ticket to Rovio… here’s their reply:

We are terribly sorry about the scores resetting, we are currently investigating the cause if the issue. Unfortunately we are not able to restore the scores. We hope to have the issue fixed as soon as possible, but since most of the team is away for the Christmas holidays this might take some more time than we would like.

If you had made any purchases and lost them, please contact us with the receipt so that we can handle the refunds. If you have lost items you have earned in the game, please be patient as we are currently considering different ways of handling the compensation. We will have more information regarding this once the issue has been fixed.