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@mvnla2
@satheen — Have you tried “hard-closing” all apps that are open in the background, followed by a hard shutdown and restart of your iPhone?
1) Double click the round button. This should bring up a row of all apps that are running in the background. Quite impressive if you’ve never done this. Swipe them off the screen. (Older versions of IOS are slightly different).
2) Hard shutdown and restart: Hold down the round button and the power-off button at the same time until the screen goes black. Wait for 20 sec. Press the power on/off for a couple of seconds until you see the apple.