Reply To: Facebook Login Failed (Resolved)

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Jon
@epicjon

Ok, so I fixed the problem, but I’m not 100% sure how. Following a support ticket from Rovio I tried a bunch of stuff till it worked. Here is what they sent me and then I sent them. Perhaps it’ll help you. Still took me an hour of messing around to get it to work.

Hey Jonathan,

and thanks for contacting us!

We’re sorry to hear you’re having trouble with Angry Birds Epic. You could first try these steps to fix the issue, another customer with the exact same problem reported that this worked:

1) Sign out of your Rovio Account
2) Disconnect Epic from Facebook
3) Sign in to your Rovio Account
4) If the it now looks like you’re connected to FB, disconnect
5) Exit the account settings screen
6) Enter the menu again to connect to Facebook again

Hope this helps! If you keep experiencing trouble, please get back to us with details on your device model and OS version.

Best regards,

Jutta
Rovio Support Team

I’m confused, step 2 says to disconnect epic from Facebook. How is this possible if the problem is that I cannot connect to Facebook? Am I missing something?

After fooling around with various combinations of what you’ve suggested I am no connected to Facebook. A couple of times I’d connect, then exit account settings and come back in and it would say that I was, in fact, not connected. Then if I tried to connect it’d bring up the Facebook app and go through two-three quick screens and restart AB Epic to no avail.

Eventually, I disconnected from Rovio. Then I connected to Facebook successfully. I then left account settings (no reason really, just fooling around with different combinations of what you’d suggested), returned and connected to Rovio. I have since (15 minutes or so) been successfully connected to both.

So thank you for providing some ideas to consider in order to connect, but the steps you suggested did not work for me. It took many tries and a random combination relative to your steps to get it to work for me. The success in connecting is definitely thanks to you, Jutta, but it took a lot of persistence. So thank you! I am not going to mark this issue as resolved just yet, in case the issue returns. I will be sure to mark it as resolved after a few days of consistent service.

Here is my device model and OS version so as to hopefully help your developers:

Model – MF260LL/A (iPhone 4s)
Version – 8.1.1 (12B435)

Thank you!