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I’m not sure if there is a relationship either, however from a troubleshooting point of view, it saves time with Rovio if you both can say yes, did that.
The only other bit of device troubleshooting I can offer is to completely close out of the app by double tapping the home button on iPhone/iPad respectively, then swipe up to close it, then relaunch. That works for me when things get funky with the game.
Outside of that, as @kelani said.. Contact Rovio. I hope they don’t say uninstall/reinstall bc it became corrupt. Have either of you been time traveling ahead for coins? As I’ve mentioned in a couple other threads, a friend of mine corrupted his app that way and had to uninstall/reinstall.