Reply To: Unable to connect to AB friends

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Makin Bakin
@dseufert

@danielsjack and @amslimfordy

I had a similar problem after ABF 1.5 update a couple of days ago. I posted somewhere on the Nest, but heck if I know where it went :) Probably in one of the AB Friends topics.

In a nutshell, this might work for you as it did for me….

If you have the Facebook app installed on your mobile iOS (Apple) device, launch it. Click the icon in the upper left of the blue bar, then scroll all the way down on the left to LOG OFF. Go ahead and log off. Follow instructions to log back in using the FB account of your choice, that is, the email/password combination of the FB account you want.

Once the FB app is up and running again under the account you want for ABF, quit the FB app and launch your ABF app on the same iOS mobile device. You may be asked to re-enter your FB email/password combination. Go ahead. That should do it after a minute or less. If not, then….

Shut down (turn off) your iOS device completely. Wait a minute or two. Then, press the power on/off and home buttons simultaneously and hold (don’t let go). Wait for the Apple icon to appear, then disappear. When the Apple icon reappears for the second time, let go of the buttons. This is a “soft reset.”

Then, try the steps previous steps described above, that is, FB app log off and re-log in, then ABF app log in.

If that doesn’t work, there is still another way under iOS Settings/Facebook/Change User. Send me a message if you’re unsuccessful. Took me two hours and lots of frustration to figure out the new ABF update on iOS :)

–MB :)