Home › Forums › Angry Birds Transformers Forum › Till all are one……. › Reply To: Till all are one…….
@andrewinirela
I definitely think they read this forum.
Here’s a response from R/E support:
Hello there,
Thank you for contacting us. I’m Teresa and I will assist you today.
I understand how frustrating it is not to receive the tokens. I know they are valuable. This compensation was indeed set to last shorter, from 21st to 23rd of April (midnight UTC) due to the token exchange, to prevent situations of carrying the tokens over to the next Event, as by design, all unspent tokens are being withdrawn. As such, regrettably, I cannot add them to your account. I realize this may feel upsetting but this is our policy.
Thank you for your understanding.
That being said, I have notified the developers of the need to attach the indication about the time left to collect the compensation, as we are aware that it could prevent situations like the one you, unfortunately experienced
Again, I am sorry for the disappointing answer and I really hope you will continue to enjoy playing our game. If there’s anything else we can help you with, please don’t hesitate to contact us again.
Best regards,
Teresa
#PlayApart Together Rovio Player Support Team