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Yes. Looking at the picture confirms that my EMP function doesn’t work on both Superion and Devastator. I have confirmed in my customization area thatI have EMP and as I stated it worked on Devastator in upgrade levels earlier (3-6 or so) then stopped working. It never worked on Superion even in the regular gameplay. It appeared to work automatically on Devastator, meaning I did not have to do anything specific to activate the EMP fire. Do you or does anyone know why my EMP feature does not work on Devastator or Superion? I have Matilda as Nautica which has EMP capability and it works flawlessly. As stated earlier I have tried multiple times to contact Rovio support with this issue and other issues and they do not respond. Second question for anyone is how do I get technical support from Rovio?
In another related issue, I had been in contact with support through the game app and via emails to try and receive compensation for over 20,000 tokens lost due to a glitch admitted to and documented by Rovio wherein the game crashed and I lost a year plus of progress. I had to have Rovio support assist me in reinstating the game and its progress and in doing so it updated the game at a earlier time in my progress, which erased characters and upgrades I had just purchased. Rovio said they would replace them, and then said they did replace them, which never happened. I pursued this for weeks back and forth through emails going up to supervisor level but never received recompense. They stated that “ we have loaded something in your game that should brighten your day “ and nothing was replaced. Finally they changed their response to “ we have given you what compensation you deserve (which was nothing) and it would be unfair to the rest of the Angry Birds community to give you anything more”. Rovio also stated that “refunding players for “virtual losses” is against policy”. I responded that the losses were not virtual as I had just days before the glitch occurred payed $49.99 to purchase the lost items, and the money Rovio took from my bank account was in no way “virtual “! I also pointed out to this supervisor that refund and confirmation of tokens is possible and an easy matter, as the support team had done so in the past, when the regular challenge run token exchange period malfunctioned and erased all my weeks accumulation of tokens.
Unsatisfied with their incorrect and unresponsive response I asked them to confirm the so called token compensation that I allegedly received whereupon the supervisor stated that “they would not respond to this specific issue any more but if I had any questions regarding any other issues to feel free to contact them”. From that day forward they have not responded to at least 10 unrelated legitimate gameplay questions. They have not responded to me at all even though I have been patient and responsible/respectful in all my inquiries (no foul language). Could it be that they are being childish and petty and have blacklisted me from their support/customer service system? If anyone has any insights as to how to contact Rovio support or if they are still operational please let me know. Also if anyone else has experienced losses due to Rovio glitches or software issues please post them as they might stimulate Rovio into compensating players for their losses and treating them in a more fair, responsible and professional manner. The more voices the better, after all the Rovio Corporation has a legal and moral responsibility to its customers. Thanks