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Hi guys and @lewie4 @gradientturtle7 @arceemeg @madalice
I am very disappointed with the support and game failure.
On 10/20 I had to manually adjust my cell phone clock, because my country has no daylight saving time this year and android was programmed to activate by itself.
This has caused a game failure, in which I can no longer participate in daily tasks. It is locked on the following screen::

Contact game support and answer was:
“I understand that daily tasks are an important part of the game and can bring extra resources, however, please know that just as Klaudia has mentioned, we do not have any fixes for this issue as well as the only way to correct this is reinstalling your game.
The compensation in form of 5200 gems is offered only when you decide to start from a scratch. ”
So I insisted on asking if there were other solutions. But all the answers were:
“You need to start a game from scratch to fix this problem.”
I am very frustrated with the solution presented, as 5200 gems are not enough to reach the progress I am today.
I suggested other compensations like Jenga, Gems or Jungle, but to no avail.
I am quite disappointed with the problem.
If anyone has any suggestions, I will be grateful.