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@krena
No, the hat came back and went away again, and i have no idea about gems, feathers or pearls. Tower was so generous to me today. I found a different support contact page and submitted the hat screenshots. They will fix it eventually, I am sure. In the meantime, I got a Tribal Mask for Silver from the tower today which is the same multiplier, so it won’t hurt in the battles, just need it to eventually complete the set.