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I don’t know if you’ve tried this or not, but it’s what support told me & several of my clan to do . It worked for some & not others. I still usually get booted out when watching a video to renew a scout or get an additional turn in the arena, but it’s just a minor nuisance because I still have the option when I go back to the game and it always works the second time. So here was their advice: If you are on an android device you need to renew your Google id. Since I don’t have an android device, I don’t know how to tell you to do that if you don’t already know. If you’re on an iOS device, go to settings>privacy>advertising>reset advertising identifier and click on it to reset. Hope that helps!