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@phillips
@jimmy-necessary they said it was “apparent that this player has found a way to cheat the leaderboard system”. Advised that they would look into the case and flagged them to their game development. Also noted that the upcoming game update (this was in March so there have been a few updates since then) would include more strenuous cheater detection.
They originally only offered compensation of 150 gems because I still managed to finish 2nd. Took a little bit but was eventually able to explain to them that 150 gems is equal to only 300 tokens and by being cheated out of 1st lost 500 tokens so got an additional 150 gems (300 gems total).