Reply To: Game crash is getting absurd

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Hello @captsternn !

I’m sorry to hear the game is crashing for you and other players. Before every update we do extensive testing of new features and content, but some bugs can be missed because there are so many different configuration the game is played on; Android/iOS, Device Model, Device Software, Timezone, Facebook etc. This is something you see in the comments as well, a lot of people aren’t experiencing any problems at all. We don’t ship updates with known issues, but some issues goes through our tests.

The best way of handling this is to give us as much information as possible when you encounter these issues. I always forward messages to our programmers, but they can’t do much with the information unless there’s some data/info connected to it.

So whenever something goes wrong, try to tell us:

When does it crash/bug?
What was the last action you did?
Does it always happen?

Device Model; i.e Samsung Galaxy s6, iPhone 4s etc.
Operating System Version; i.e iOS 10.1

…and if it’s specific to a part of the game it could also be interesting to know i.e Country, Facebook connected? etc.

Once again I’m really sorry this happens to some of you, I hope things will improve in the future.

/Hank