Reply To: Rovio's Social Media & Community Manager representing in the Nest!

Home Forums Angry Birds Friends Forum Rovio's Social Media & Community Manager representing in the Nest! Reply To: Rovio's Social Media & Community Manager representing in the Nest!

WingmanJuan
@wingmanjuan

Hi @kathy
Our support team has confirmed this is a question we get from time to time. Below is their answer:

This game is now a free, ad-supported title in the iOS AppStore. Customers who purchased the game prior to this shouldn’t see ads. However, if you re-install the game or install it on a different device, it will install the current version that’s available, and it will load as a new game. There is no way for the device to recognize that you purchased a premium version previously as it is no longer available.

Since we no longer offer the premium version for purchase, we unfortunately aren’t able to change your game back to the ad-free version.

Unfortunately the only suggestion we have in this scenario is to try to request a refund for your in-app purchase from Apple. You can contact Apple by sending an email to [email protected]. Apple manage their own app store and as a result they also take care of refunds for in-app purchases.

You can also contact Apple about this via:
https://expresslane.apple.com/Issues.action or reportaproblem.apple.com

We are very sorry for any inconvenience.