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@suzyq
I just remembered I lost all my progress as well 7 months ago. I wrote about it on Epic Bugs Page 107 near the bottom of the page. It also happened to a couple of other people at the same time. We all got our progress back. I don’t do Facebook but I do have a Rovio account.
I think I forgot because there have been so many problems with the game since then it paled into insignificance after battling with cheaters for the last two months.
Anyway having remembered I do now feel really confident that they will be able to sort it out :) :) The worst bit is waiting for them to answer you :(