Reply To: Rovio's BAD answer

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Francis Crawford
@franciscrawford

The first answer to a support email is often just something canned like that.

Don’t judge them until you try writing back and saying “You missed the point; please try again.”

That said — your email wasn’t good anyway. You put many complaints into one email. You mixed together bugs and other kinds of complaints. Almost no game or other software company is set up to respond to that well.