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@abeggertoo
@katydid Both requests I have sent to Rovio (6 weeks apart) have received this reply:
“Hello there,
and thanks a lot for contacting us!
We are aware of this issue and all that we can recommend you at this moment is to reinstall your game (Make sure that your game is connected with Facebook account that your progress is saved in cloud).
We are trying to fix this issue as fast as possible.
We are terribly sorry for inconvenience caused.
We want to send you some Gems a recompensation for your loss.”
Very genuine and individualized. I hope you receive as customized and sincere a reply.