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I believe the video ticket is on a 3 hr invisible timer from the last time you watched one. It can be out of sync from the last time you played the area.
In my case, I will start the area when I wake up but not play it until later, I let it sit in the background while I do other things. My reason for doing this is because the 3hr count down until the next free area begins when you start the game, not finish it. So when I pick it up and finish the area a hour later, when I finish the count down will say 2hrs left until free because I started it an hour before I finished.
If you play the area and don’t have a video ticket available, it means you watched the video a considerable amount of time since you started the last area, check back in awhile and it will be available