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Again, thank you so much for getting back.
We know you cannot answer every question, but saying you are working hard to fix things, at this stage is just not good enough.
Many bad arena experiences and even worst sentiment is a big thing with this huge minority.
What is it you are trying to fix and what things you are NOT considering is a big difference.
And giving straightforward answers to specific questions can make a world of difference, between enjoying the game or abandoning it.
It is quite simple, for example:
Question: How can I tell apart genuine opponents from fillers or cheaters in weekly tournaments?
Answers:
1) Not now, but working on it, any time soon…
2) Never, we do it on purpose to keep you in the dark, so you keep on spending an unnecessary amount of gems, and to make your day to day arena experience a bad one.
See how easy it is?
Kind regards.